SwissLatheGuide Privacy Policy

This policy explains what information we collect and how we use it when you contact us or use our website.

Effective date

July 19, 2026

This policy applies to website inquiries, quotation and transaction communication, buyer support, and our internal social publishing workflow.

Website Operator and Data Controller	Chen Chi Kai (business contact name: Ben Chen) operates SwissLatheGuide and is responsible for website inquiries and personal data submitted through this website. Contact address: No. 128-4, Zhuangjing Road, Taoyuan District, Taoyuan City, Taiwan. Email: ben@swisslatheguide.com.
Information We Collect	We may collect name, company, country, email, WhatsApp number, inquiry details, machine or application needs, drawings, sample photos, and messages you submit through the website or communication channels.
Purposes and Methods of Use	We use information to respond to inquiries, review part applications, prepare quotations or transaction communication, recommend suitable machine options, provide catalogs or videos, arrange manufacturing or technical review, maintain business records, prevent abuse, and comply with legal requirements. Information may be handled through website forms, email, WhatsApp, databases, and other business communication tools.
AI-Assisted Review	AI-assisted tools may help organize inquiry information and prioritize follow-up. Machine suitability, commercial terms, and final transaction decisions require human review and are not decided solely by an automated system.
Use Period and Retention	We retain information while an inquiry, quotation, transaction, technical review, after-sales communication, or legal and business record requirement remains active. When the information is no longer reasonably needed, it may be deleted or anonymized, subject to applicable record-keeping requirements.
Use Regions and International Transfers	Information may be processed in Taiwan, Vietnam, China, and locations where our hosting, email, database, communication, manufacturing, sales, or technical service providers operate. Cross-border handling is limited to what is reasonably needed for the inquiry or transaction.
TikTok, Instagram, Facebook, LinkedIn, YouTube and Social Publishing Workflow	If the account owner authorizes our internal social publishing workflow, authorization from TikTok, Instagram, Facebook, LinkedIn, or YouTube is used only to upload SwissLatheGuide-approved videos to our official accounts on those platforms. We do not scrape platform data and do not publish third-party content without confirmation.
Recipients and Sharing	We do not sell personal information. Limited information may be shared with Dongguan Haichuang CNC Equipment Co., Ltd., relevant technical or manufacturing partners, the seller or payment and invoice party identified for a transaction, hosting, email and database providers, professional advisers, or authorities when reasonably required.
Cookies and External Services	SwissLatheGuide does not use advertising or cross-site visitor-profile tracking cookies. For first-party campaign measurement, a random anonymous browser identifier may be stored in local browser storage. It is converted into a non-reversible hash before storage in our marketing database and is used only to confirm that a social-media visitor reached the website, remove duplicate visits, and measure campaign effectiveness. We do not store the visitor's IP address, name, email address, or full browser fingerprint for this purpose. You may remove the identifier by clearing this website's browser data. Strictly necessary security or administration cookies may also be used. Embedded or linked third-party services may process information under their own privacy and cookie policies.
Your Rights	You may ask to access, review, copy, correct, supplement, stop the collection or use of, or delete your personal information, subject to applicable legal and business record requirements. Send requests to ben@swisslatheguide.com. We may need to verify your identity before completing a request.
Optional Information and Effect of Not Providing It	Providing information is voluntary. If required contact or application details are not provided, we may be unable to respond, review the part, recommend a machine, prepare a quotation, or continue transaction communication.
Security	We use reasonable organizational and technical measures to protect submitted information. No internet transmission or storage system can be guaranteed to be completely secure.
Contact	For privacy questions, contact ben@swisslatheguide.com.

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